What is the hansonled led strip office hours?

If you are shopping for led strip lighting and have been wondering when you can actually reach HansonLed, here is the short answer: the factory and office are located in Shenzhen, China (GMT+8) and operate on standard China business hours, but the online sales and technical team keeps a 24-hour response service, so buyers in North America, Europe, the Middle East, and other time zones can get answers without waiting for the next business day.

What Are the HansonLed Office Hours?

HansonLed Ltd was founded in 2013 and runs a 2,500-square-meter production facility in the Guangyao Industrial Zone, Shiyan, Bao'an District, Shenzhen. Like most manufacturing companies in Guangdong, the office and factory floor work a regular Monday-to-Saturday schedule, roughly 9:00 to 18:00 Beijing time. If you call the landline +86-755-81707733 during those hours, you will normally reach the sales team directly.

That said, the company was built around overseas customers. With clients in more than 80 countries and regions across North America, South America, the Middle East, and Europe, HansonLed keeps its online customer service available around the clock. In practice, this means you can send an inquiry through WhatsApp (+86 13798338579) or email (service@hansonled.com) at any hour, and a reply usually comes back within 24 hours, often much faster. So while the physical office has fixed hours, the service window for international buyers is effectively always open.

Why 24-Hour Availability Matters When Buying LED Strips

Lighting projects rarely run on a 9-to-5 schedule. A sign installer in Texas may be wiring a channel letter at 10 p.m. local time, which is mid-morning in Shenzhen. A designer in Dubai may need a power supply calculation for a light box while their client is still in the meeting. When the supplier is on the other side of the world, a slow reply is not just an inconvenience; it can stall an entire installation and push back a store opening.

This is exactly why HansonLed treats response speed as part of the product. Before you order, the team helps with product selection, IP rating, color temperature, and custom lengths. After you order, you can request production and shipping updates at any point. And after delivery, the technical team stays available for wiring questions, controller programming, and warranty support. For a factory that also accepts OEM and ODM work, this constant line of communication is what keeps custom projects moving smoothly.

What LED Strip Products Can You Ask About?

HansonLed is a professional led strip light manufacturers and supplier, and the LED strip line covers most common project needs. The regular series includes 2835 strips in 60, 120, and 240 LEDs per meter, with options like dual-white and 1-LED cut. The cob led strip series delivers a continuous, dot-free line of light with 140 to 504 chips per meter, which is popular for cove lighting and furniture. For dynamic effects, the pixel series includes WS2811 and addressable strips that work with SPI controllers. There are also high-efficiency strips, ultra-narrow 3 mm and 4 mm tapes, high-voltage strips, and waterproof options rated up to IP68 for outdoor use.

Beyond strips, the same factory produces LED modules for channel letters and light boxes, LED rigid bars for side-lit and back-lit signs, and LED neon flex for decorative indoor and outdoor lighting. Because everything is made in-house, you can mix products from different lines in one order and still get consistent quality, which is a real advantage when you are sourcing a whole signage package from a single factory.

How to Get the Most from Your First Inquiry

To get a useful quote on the first exchange, it helps to prepare a few details before you write. Tell the team what the strip will be used for, such as a channel letter, a light box, a cove, or outdoor signage. Mention the length you need, the voltage you plan to use (12V, 24V, or high voltage), and whether the location is indoor or outdoor, because that determines the IP rating. If you have a target color temperature or a specific LED density in mind, include that too. For custom work, a simple drawing or a photo of the existing sign goes a long way toward a fast and accurate recommendation.

If you are buying in bulk, it is also worth asking about wholesale pricing and lead time in the same message. As a factory-direct supplier, HansonLed can offer competitive pricing on volume orders, and the sales team can confirm production schedules so you can plan your installation timeline with confidence.

Contact HansonLed

The most reliable way to reach the team is by email at service@hansonled.com or through WhatsApp at +86 13798338579. The office landline is +86-755-81707733, and the factory is located at 5F, Building A6, Guangyao Industrial Zone, 4th Industrial Park of Shuitian, Shiyan, Bao'an, Shenzhen, Guangdong, China. Whichever channel you choose, remember that the 24-hour online service means you do not have to wait for the office to open in Shenzhen to get your questions answered.

Conclusion

To summarize, HansonLed's physical office follows standard China business hours, but the company's 24-hour online customer service is what really matters for international buyers. Whether you need a quick spec check on an led strip, a custom quote, or technical help after delivery, you can reach the team at any time and expect a fast reply. That combination of factory-direct quality and around-the-clock support is what has kept HansonLed supplying signage and lighting projects in over 80 countries since 2013.